All shipments are delivered to the transportation company in good condition, as evidenced by a clean Bill of Lading at which time title
passes on to the buyer along with all risk for loss or damage and our responsibility ends. A signed Bill of Lading is confirmation by
the carrier that they have accepted responsibility for delivering the products in the condition in which they were received.
Responsibility for damage occurring in-transit is the owner’s, as is making all claims for freight. Upon delivery all exceptions
must be noted and the packages opened at once if the conditions of the cartons or crates appear compromised. The receiving warehouse
acts as agent for the client and is responsible to note any damage and assist the owner in filing a claim. A signed Bill of Lading
indicates that the products were received in good condition unless otherwise noted on the Bill of Lading. In no circumstances is
Bright Chair Company responsible for customer’s own or third party freight damage and claims.
All claims as to breakage, damage, or shortage must be made and adjusted with the transportation company. When accepting blanket
wrapped delivery, carefully inspect all pieces and note any damage on receipts or Bill of Ladings. Promptly file any claim. When
accepting cartoned shipments, note any external carton damaged since you are entitled to make claims for concealed freight damage
bearing in mind the need for processing a timely claim. Take photos and keep damaged cartons for inspection along with a signed
Bill of Lading indicating the damage claimed. In any event furniture should inspected within 48 hours of receipt and a claim
filed within 5 days. Claims should be made within five days of receipt of merchandise. Regardless of any damage claims, adjustment
or final adjudication of claims, our invoices are due in full as presented.
If merchandise is refused due to quality or damage issues, the receiving warehouse should inform Bright promptly. Any claims
regarding shortage or damage must be made in writing to Bright within 72 hours after receipt.
Bright Chair Company cannot guarantee the arrival time of any shipment. Completion and delivery dates are estimates only.
Bright Chair Company shall not be liable for delays in completion or shipment or default in delivery for any reason of force
majeure or for any cause beyond it's reasonable control including raw material or labor issues. In the event of any delay in
Bright's performance due in whole or in part to any cause beyond manufacturer’s reasonable control, Bright shall have such
additional time for performance as may be reasonably necessary under the circumstances. Acceptance by Buyer of any goods
shall constitute a waiver by Buyer of any claim for damages caused by any delay in delivery of Bright product.
No merchandise may be returned without proper factory authorization. Do not send merchandise to Bright without authorization all
such shipments will not be accepted. All returns must be prepaid by the shipper. Merchandise will not be accepted if shipped collect or
without a proper RAN (Return Authorization Number).
Unless otherwise requested, Bright will arrange to ship prepaid freight and or delivery which is invoiced with a handling charge.
Bright Chair Company recommends using a qualified receiving warehouse to receive and inspect product. Shipments returned to Bright
due to delay by buyer or failure to accept delivery will require buyer to pay all additional costs incurred by Bright including but
not limited to additional freight, handling and storage charges. All freight and delivery charges are proforma and due with the final
invoice before product will be released for shipment.
Customers may choose to make their own freight and delivery arrangement for which Bright charges a documentation and handling fee of
$75 per order which will be added to the balance due. Bright must be notified of the specific details and such arrangements at time
of order placement. Forty-eight (48) hour advance notice of pick up and confirmation from the factory location is required.
If a customer selects their own freight carrier, freight claims must be filed directly with the selected carrier.
The location of the pick-up by the client or the client’s agent may trigger sales tax responsibility at that location.